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Shipping & Handling Policies and Terms Of Purchase

Important: Please Read the following!


  • If you place an order with us, you have, in fact, agreed and accepted the terms below.

  • If you have an issue with any of our terms, do not order from us.

  • If you have any questions, please call us at (916) 221-2828.

A note before you read all this: We have had to make these rules over time due to a few (very few thankfully) customer's unfair or down-right devious actions, that ended up costing us a lot of money — again, unfairly. We are a business and we strive to do things above-board and to be the best. We don't try and cheat our customers and we expect the same in return. We strive to be the best — if you have a problem, we will go the extra mile to make it right for you, but... please don't try to cheat.


Ordering

You must get properly measured and give us your correct size information. For instructions on what measurements we need, please go to and use our Custom Uniform Sizing Form. If you need help, please call or email. We have absolutely NO problems with helping you. We at Lost Battalions want to ensure that you look your historically correct best on the land, in the air, or at sea.


Policy Concerning Original and non-LB Uniforms

Lost Battalions will not accept work on original uniforms or reproduction uniforms that were not purchased at Lost Battalions. This includes the sewing on of insignia.

Original Uniforms

We do not want to be responsible for the possible loss of original uniforms when shipped. It would be very hard for you to replace the garment if it were to get lost by by a carrier. This would not be our responsibility because we neither own the carrier service nor control the minions at the carrier. Instead you would just receive an insurance check. A recent incident involving shipping original uniforms, which came out just fine in the end, helped us come to this conclusion.

Uniforms That Originate Elsewhere

This is strict economics. Working on uniforms that were not purchased at Lost Battalions, we have found out that we just make a few dollars on this service and it had become more of a "community service" for reenactors. Because of this, word has gotten around and we have been deluged with "put my insignia on" or "fix this incorrect jacket" orders on cheap chinese stuff. This has become bad business for us and signs of it hurting this company has started to show by one: slowing down the turn-around time dramatically for those who bought uniforms from us, two: causing us to fall VERY behind with our normal production of merchandise that we need to have in stock, and three: causing us to loose much in terms of much needed revenue for the company which we need to REMAIN in business. Overall, this is very unfair to our customers who spend money with us and expect to have it in a reasonable time. It is also unwise and irresponsible for this business to procede with this work knowing that it can very easily close our doors. We have toyed with the idea of raising the price for this work, but quickly realized that this is not going to be a workable solution. This will put us back into the same situation and cause people to complain about the high price. We simply do not want to deal it. If you wish to get a correct jacket AND do not want to deal with sewing on your insignia, the solution is to buy one of ours. I'll be the first to tell you that it might not be as cheap as the chinese stuff, but it will be FAR superior! And that, is the real bargain! Thank you.


Payment Methods

We accept payment by Credit Cards, Cashier's Check and money orders. PayPal is accepted at info@lostbattalions.com with a 4% upcharge.


Order Processing

Please note that "in stock" items will ship ASAP.


Shipping and Handling

PRICES LISTED ON ITEM PAGES REFLECT DOMESTIC SHIPPING ONLY!!

Domestic Shipping (Continental United States - Lower 48)

The shipping and handling shown on the individual item's page pertains only to shipments to addresses in the Continental United States (48) via the United States Postal Service (USPS).

International Shipping

All international shipping is via Air Mail through the United States Postal Service (USPS). There is NO tracking NOR insurance via this basic option. If a tracking number is required, we offer either EMS through the United States Postal Servicce (USPS) or UPS International. With tracking, UPS offers insurance where EMS does not. If you ship via UPS, you WILL have to deal with a broker and there will be addional costs. There is usually no broker when using EMS (this depends on country). Options that include tracking and insurance are cost more than regular Air Mail. Though these options may have higher costs, it will be a much secure shipping method. Because of the constant change in shipping prices, regardless of what shipping option, please contact us for costs.

Shipping internationally involves risk. Therefore, regardless of shipping option chosen, we are NOT responsible for delayed, lost, or stolen packages. If you are afraid of losing an order, you believe your country's customs will confiscate your order or do not trust your post office, DO NOT ORDER WITH US!!

US Postal Service regulations require that a customs statement be completed and attached to each package with a destination outside of the United States. We are required BY LAW to state the price of the enclosed merchandise on this form. WE WILL NOT LIE, SO DO NOT ASK US TO! It is your government that charges you for import duties, not Lost Battalions. It is your responsibility to know what your government will charge you for tariff when your package is delivered, so plan accordingly. IF YOU ARE UNWILLING TO PAY YOUR CUSTOMS DUTIES, DO NOT ORDER WITH US!!


Inspection and Returns, Refunds and Exchanges

THERE ARE NO RETURNS FOR BARGAIN BUNKER ITEMS!

IMPORTANT! PLEASE READ! Failure to follow these instructions will lead to delays or nothing being done with your order at all!

No returns without a return authorization number! Any packages received without a return authorization number will be returned to sender.

Regardless if you are sending a package for exchange, tailoring, refund, etc., ALL returned packages MUST have a letter included with the return stating your intentions. The letter must be very clear on your intentions (i.e., what size you want to exchange for or how much you want taken in, etc.) and MUST include your contact information: address and telephone number, so we can contact you if the need arises. Any package that fails to have a letter will be placed to the side and WILL NOT be processed at all!

REMEMBER:

  • You must call and get a return authorization number before sending in any return, exchange, or repair.
  • If you send a return via US Postal Service, it MUST be shipped to:

Lost Battalions
113 Elkins Circle
Folsom, CA 95630

Our Phone: 916.221.2828

  • All orders have a 10-day inspection period and may be returned to us for refund or exchange, less shipping.
  • Items returned for refund are subject to a 15% restock fee! NO EXCEPTIONS! Refunds greater than $450.00 will be refunded back in several payments. We are not a Fortune 500 company here and we do not have a stash of money we sit on. We immediately use the money that you pay us for materials to make new product. If you spend more than $450.00, MAKE SURE that you want the product! DO NOT whine if we cannot refund all your money at once. YOU HAVE BEEN WARNED! There is no charge for exchanges in the exchange period.
  • Special ordered items, Bargain Basement items or custom tailored items (officer's conversions, sleeve length changes, size alterations, etc.) cannot be returned for refund or exchange.
  • If you made an error in ordering, you pay the exchange shipping, so please be sure of your size.
  • We do not accept merchandise that has been worn for exchange, credit or refund — reguardless of who's at fault. You can try it on and verify the fit, but if you wear it for any other reason, the garment is yours!
  • Returned items purchased by checks, money orders and cash will be refunded by check. Credit card purchases will be refunded on the card with which the purchase was made.

If you have any questions, please feel free to call us at (916) 221-2828 during our regular hours.





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