Orders received prior to 11 AM Central US Time for in-stock items not requiring custom work, such as tailoring or insignia application, normally ship the same day. Insignia additions, custom work, and other special requests take anywhere from two days and up to ship, depending upon what you need. We'll try to give you a realistic time projection at the time your order for custom work or out-of-stock items is placed. If you have any questions, please call us at (972) 690-1945.
Important Please Read Our policy dealing with uniforms that were not bought at Lost Battalions
Lost Battalions will not be accepting work on original uniforms or uniforms that were not bought at Lost Battalions. This includes the sewing on of insignia.
Original Uniforms
We do not want to be responsible for the possible loss of original uniforms when shipped. It would be very hard for you to replace the garment if it were to get lost by UPS. This would not be our responsibility because we neither own UPS nor control the minions at UPS. Instead you would just receive an insurance check. A recent incident involving shipping original uniforms, which came out just fine in the end, helped us come to this conclusion.
Uniforms That Originate Elsewhere
As for working on uniforms that were not bought at Lost Battalions, we have found out that we just make a few dollars on this service and it had become more of a "community service" for reenactors. Because of this, word has gotten around and we have been deluged with "put my insignia on" or "fix this incorrect jacket" orders on the cheap chinese stuff. This has become bad business for us and signs of it hurting this company has started to show by one: slowing down the turn-around time dramatically for those who bought uniforms from us, two: causing us to fall VERY behind with our normal production of merchandise that we need to have in stock, and three: causing us to loose much in terms of much needed revenue for the company which we need to REMAIN in business. Overall, this is very unfair to our customers who spend money with us and expect to have it in a reasonable time. It is also unwise and irresponsible for this business to procede with this work knowing that it can very easily close our doors. We have toyed with the idea of raising the price for this work, but quickly realized that this is not going to be a workable solution. This will put us back into the same situation and cause people to complain about the high price. We simply do not want to deal it. If you wish to get a correct jacket AND do not want to deal with sewing on your insignia, the solution is to buy one of ours. I'll be the first to tell you that it might not be as cheap as the chinese stuff, but it will be FAR superior! And that, is the real bargain! Thank you.
Unit Discounts
Unit discounts have been suspended indefinitely.
All unit discounts are 10% off most goods sold here (namely, items that we manufacture). Already discounted items, packages, insignia, tailoring, special orders and certain specialty items do not qualify (call for details). You qualify for a unit discount ONLY when your unit commander has sent us a current roster with YOUR name included on it. If we do not have your name listed, you cannot qualify for a discount. If you are on a current roster, and qualify for a discount, you MUST remind us at the time you are placing your order. This is YOUR responsibility, not ours. If you fail to remind us of your unit discount at that time, YOU WILL NOT GET A DISCOUNT! We cannot afford to put off someone else's order just to correct your mistake.
Holds
As a rule, we do not hold items. If you wish to pay by mail, we cannot hold anything for you. In the past we have missed many sales because we held items for individuals who told us they were sending payment and they failed to do so. It is unfair for us and to others who have the means to purchase an item right away but can not because we are taking a risk on holding an item for which someone might pay for. If you choose to pay by mail, please get your payment out as soon as you can. If your item has sold because of the delay, your payment will be immediately mailed back to you.
Payment Methods
We accept payment by Visa, Master Card, American Express, Discover, Money Order, Cashier's Check and/or Bank Draft.
Order Processing
Please note that "in stock" items will ship ASAP, and out of stock items will be placed on back order. This means that you will pay shipping charges each time we send you a box. We do not hold partial orders. The fact of the matter is that A) we could accidently send your items out to another customer (this has happened several times) and B) we just do not have the space to hold your merchandise here.
C.O.D.'s
There is a $12 charge in addition to your shipping charges for C.O.D. services. C.O.D.'s are sent via UPS only. Money orders or cashier's checks are the only payments accepted for C.O.D.'s. Personal checks are not accepted as a form of payment for this service. NO EXCEPTIONS!
Shipping and Handling
The shipping and handling shown on the individual item's page pertains only to shipments to addresses in the continental United States (48) via UPS Ground. Please note that this price will not show up on the cart but you ARE still responsible for paying the shipping! Shipments to P.O. Boxes are subject to different pricing, as those must be sent via the US Postal Service.
If you want it fast, give us a physical address which can be delivered by UPS. We make the trip to the post office once every other week (sometimes more and yes, sometimes less) for P.O. Box and International shipments.
International Shipping
Standard overseas shipments ship out as air mail. Rates are dependent upon several factors, weight, size and destination. If you are worried about your merchandise getting "lost in the mail," we can ship either by United States Postal Service Global Express or UPS International, as both methods provide for package tracking and delivery confirmation. The cost is high, but this method insures safety.
US Postal Service regulations require that a customs statement be completed and attached to each package with a destination outside of the United States. We are required BY LAW to state the price of the enclosed merchandise on this form. WE WILL NOT LIE, SO DO NOT ASK US TO! It is your government that charges you for import duties, not Lost Battalions. It is your responsibility to know what your government will charge you for tariff when your package is delivered, so plan accordingly. IF YOU ARE UNWILLING TO PAY YOUR CUSTOMS DUTIES, DO NOT ORDER WITH US!!
Inspection and Returns, Refunds and Exchanges
There are no returns for Bargain Basement items.
